Services Manager

Services Manager

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The BiM Framework for understanding the NQF

Published in QA0

The BiM Framework for understanding the NQF is one of the tools that our clients have found invaluable in bring a more structured and methodical approach to change and development in the Australian Education and Care sector. Not only is it helpful, it's beautiful.


Meet the Trainers

Published in Our Training

Trainer Donna FieldDonna Field has been working in the children's services industry for over 30 years. Donna has worked in many service types for both local government and community-based managing small mobile preschools, long day care services and OOSH services with a speciality for managing budgets. Currently Donna shares her time supporting Traineeships through their Certificate III and Diploma Qualifications and delivering mobile training.


Donna started with an Associate Diploma in Social Science (child studies) many years later completing her Bachelor of Education (EC) at University of New England, Certificate IV in School Age Education and Care and Certificate IV in Training and Assessment (including LLN). Donna has continued to keep up to date through ongoing professional development as well as training.

Donna was contracted to work under North Sydney TAFE for Premier and Cabinet of the NSW Governments Keep Them Safe five year project. Donna facilitated many of the initial information sessions in 2009 and continued in 2010 to deliver the Early Childhood and Non-Government sessions. This was the beginning of discussions for Because it Matters.


Donna specialises in teaching child protection and partnerships with families along with managing and supported OOSH Diploma students through their units. Donna also managed groups such as Diploma flexible delivery, Diploma trainees, and Certificate 3 on the job trainees. Donna advocates for students who have worked in the industry as quality educators by assessing for recognition of prior learning (RPL). This has also involved completing assessment in group Recognition of Prior learning.


Donna has written and reviewed TAFE CHC08 and CHC113 Community Services (Children's Services) Training Package learner guides and learner resource material specifically for OTEN TAFE and was the winner of a Teacher in Excellence award for TAFE NSW Western Sydney Institute- Staff recognition awards in 2008 and again in 2014.


Donna strongly believes in equity for all students and strives to ensure all her students receive support to allow them to complete their studies in a positive and encouraging environment. Donna is one of the Director's of Because it Matters P/L.

Donna now supports Trainees through the Health & Safety Advisory Service P/L, whilst also delivering professional development to the education and care sector.


Trainer Louise HolzLouise Holz Louise has been working in the early childhood industry for 30 years, firstly as an Early Childhood Teacher and then a Director, both teaching and non-teaching. She has experience in private and community-based services across all service types and has extensive experience in all facets of managing large and small services.


Louise has worked as an NCAC Validator and as a TAFE Teacher specialising in management, research, responsible behaviour, play and programming units. Louise has been responsible for managing groups of students across all study modes (full time, part time and flexible delivery) as well as assessing students currently working in the early childhood industry for recognition of prior learning (RPL). Louise always strives for a professional and personal approach to support and encourage all students to reach their goals.


Louise has written and reviewed TAFE CHC08 and CHC113 Community Services (Children’s Services) Training Package learner guides for TAFE and learner resource material specifically for OTEN TAFE and was the winner of a Teaching Excellence award in the TAFE NSW Western Sydney Institute – Staff recognition awards, 2008 and again in 2014.


Louise has a Dip teach (EC) (SCAE), a B Ed (EC) (Macquarie University) and a Certificate IV in Training and Assessment (including LLN). She is continually remaining up to date and current with regular and consistent professional development.


Louise is a strong and enthusiastic advocate for the early childhood sector, and has a commitment to raising the status of the sector and profession and a passion for informing and motivating others to remain up to date and current. Louise is one of the Director’s of Because it Matters P/L.


Early Years Learning Framework Educators' Guide

Published in Family Day Care

The Educators Belonging, Being & Becoming: Educators’ Guide to the Early Years Learning Framework for Australia is intended to support curriculum decision making to extend and enrich children’s learning.

The Guide is designed to be used in interactive ways to promote in-depth conversations and thinking  over a sustained period about the concepts which build the Early Years Learning Framework.


Book Training

Published in Booking Training

We can come to you, or you can come to us - whatever suits your requirements.

If we come to you:

Consider if you want training that is already listed under Professional Development OR training developed especially for your team?

Contact us either by:

  • Email:   or Phone: 0418 250 277 or 0417 220 482
  • We will advise what availability we have to suit your needs
  • Recorded Webinar- go to our Scheduling Calendar to purchase and book your recorded webinar. (Lower right side of webpage)

Costs for 2022

As of 1/07/2021 we have had to add GST to all our costings. Please note the change of pricing below.

Online pre-recorded Zoom webinar $33 per person GST inclusive
Online live Zoom/Teams webinar $330 up to 10 people or $44 per person thereafter GST inclusive
Face to face: $55 per person GST inclusive

2hrs up to 15 people Minimum $550- $33 per person thereafter GST inclusive

2hrs up to 30 people Minimum $1100- $33 per person thereafter GST inclusive

3hrs up to 15 people Minimum $825 -$55 per person thereafter GST inclusive

  • Contact us for Personalised individual service training.
  • Travelling costs may be added if you are out of the area. This will include travelling time $100 per hour and any other costs associated with the travel.
  • Our direct payment details are found here.

If you come to us:

  • Once booking has been confirmed we will send a tax invoice with details for payment.
  • Our Emu Plains 'comfortable air-conditioned training rooms are at 19 Pullman Place, Emu Plains.

Early Years Learning Framework

Published in Long Day Care

The Early Years Learning Framework is part of the Council of Australian Government’s (COAG) reform agenda for early childhood education and care and is a key component of the Australian Government’s National Quality Framework for early childhood education and care. It underpins universal access to early childhood education and will be incorporated in the National Quality Standard in order to ensure delivery of nationally consistent and quality early childhood education across sectors and jurisdictions. 



QA 7 Policies

Published in QA7

There are specific policies that are required under the National Quality Framework. If you are having difficulty in writing these or need some assistance in reviewing your policies Because it Matters can assist you as part of our consultancy.


All Services

Published in All Service Resources

Use our helpful colour coded shapes to make finding what you need easier.

On our website, each type of Children's Services has specific resources that are listed below. Where possible, we code our website resources with matching service relevance shapes to make life easier so look for the individually coloured quick link icons to find what you want, fast.

Remember: The National Quality Framework applies equally for most of Children's Services and can be found at ACECQA.


Law - Child Protection

Published in Law

There are many laws that we must abide by, primarily Children and Young Persons (Care and Protection) Act 1998 No 157 is one of many.

Others we need to be aware of include:

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